Shipping & Delivery
Welcome to our US Store! If you are located in Europe, please visit our European Store.
When will my order ship?
Generally, your order will be shipped 1-2 business days after your order has been confirmed.
What are the Shipping Costs?
Shipping costs will be calculated at checkout depending on your shipping location. To find out your shipping cost, you can start the checkout process.
When will my order arrive?
After your order has been dispatched, the approximate delivery time is:
- 2-4 Days - United States
- 3-5 Days - Canada
- 5-8 Days - South America
- 5-14 Days - Rest of the World
How can I track my Order?
Once your order has been dispatched, you will receive a tracking number by email. Simply click on the link provided. Please note that it may take a few hours until the shipping information is updated.
What if my package is "Delivered" but I did not receive it?
- Contact your local post carrier and try to speak to your postal person directly, as sometimes they have a recollection of when and where they leave packages.
- Make sure your mail area is secure, and leave a note to request that packages not be left unattended.
- Is there a chance one of your neighbors mistakenly collected your package?
- We cannot be held responsible for orders that go missing after obtaining a “Delivered” status. Please ensure that you provide a shipping address that is attended during the day if your mail area is not secure.
Can I change or cancel my order?
If you need to change your order, please contact us immediately. Once our warehouse has processed your order, we will not be able to make any changes or cancel your order. Contact email: firstname.lastname@example.org